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Customer Satisfaction Survey

Please take a moment to tell us how we're doing

YOUR SERVICE LOCATION
 
 
GARBAGE SERVICE
 
 
1. How would you rate your garbage service?
Good Average Poor No Opinion
       
2. Has the quality of your garbage service been consistent?
Yes
 No    
       
3. In your opinion, how can we improve our garbage service?
 
RECYCLING SERVICE
 
4. How would you rate your recycling service?
Good Average Poor No Opinion
 
5. Has the quality of your recycling service been consistent?
Yes
 No    
       
6. In your opinion, how can we improve our recycling service?
 
YARD WASTE SERVICE
 
7. How would you rate your yard waste service?
Good Average Poor No Opinion
       
8. Has the quality of your yard waste service been consistent?
Yes
 No    
 
9 . In your opinion, how can we improve our yard waste service?
 
CUSTOMER SERVICE
 
10 . In the last 6 months, have you called our customer service department?
Yes
 No If yes, please continue with question #11.
If no, please go to question #15.
       
11. Why did you call us?
       
12. Was your issue resolved to your satisfaction?
Yes
No
       
13. Was our customer service representative courteous, helpful and informative?
Yes
No
       
14. Did you have to wait long before you spoke to a customer service representative?
Yes
No
       
SERVICE OPTIONS
 
15. Are your bills easy to read and understand?
Yes
No
 
16. Do you feel informed about all of the service options available to you?
Yes
No
       
17. Do you find our website useful?
Yes
No
       
18. Is there anything else you would like us to know?
Yes
No
 
    
       
Allied Waste
Contact Allied Waste
441 N Buchanan Cir • Pacheco, CA 94553
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